Vancamper Help Desk

Answers to our FAQ - and support if you need it.

Do you verify the identity of sellers?

At Vancamper, we take several additional measures to ensure that sellers listing on our platform are who they say they are, as well as enforcing strict quality standards for listings too.

We do not tolerate scammers, spammers or anyone who interferes with the well-being of the community or the spirit of what we do. Violating our Terms of Service results in an immediate account ban and at our discretion the pursuit of legal action.

We do verify the e-mail address of sellers and review each listing which is added to the site. This may include performing additional background checks as necessary.

In addition to background checks, we also have technologies in place which monitor accounts for signs of fraudulent or suspicious activity. We also provide content moderation tools for our community, should you feel someone is using our platform inappropriately.

Please note we do not currently verify identity related documents (e.g. Passport or driver's license).

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